> COVID

Updated on 9 August 2021

Where to Find Out

With our team of course 😊.
Natacha, Clémence and Céline are at your disposal to answer all your questions. Opening hours every day from 9h to 12h and from 14h30 to 18h30.
Our contact details: +33 (0)4.50.34.40.28 e-mail or via our facebook page.

In some public places, the capacity can be reduced. The mask is mandatory from 11 years old in closed places. You will find below the protective measures put in place during your journey in the resort.

In the village
The mask must be worn in the centre of the village until the end of the month.

To access the station, by public transport
Mask must be worn on platforms and on buses.

Sports activities
All activities can be carried out in accordance with sanitary conditions.

For the pool, cinema and for the adventure course
Sanitary pass required.

Among traders
Mask must be worn.
Disinfection of leased equipment.
Hydro-alcoholic gel available.

In your accommodation and Tourist Offices
Mask must be worn in common and closed areas.
Hydro-alcoholic gel available.
Disinfection of contact surfaces and increased cleaning frequency.
For some hosts – “Samoëns Hygiène & Safe” charter – see this section below.

In bars/restaurants
Sanitary pass compulsory. Sitting service only.
Masking is mandatory for clients when travelling within the facility.
Hydro-alcoholic gel available.
Disinfection of contact surfaces increased cleaning frequency

For animations and events
Sanitary pass mandatory for some event. Check out our programme of events to know the events where the health pass is mandatory.

Setting up a Samoëns Hygiene & Safe charter

A common and local charter in connection with the health constraints of the moment!

In order to reassure customers and in a logic of quality approach, Samoëns has implemented the charter «SAMOËNS Hygiene & Safe».
It makes it possible to identify all the septimontain hosts who have signed this charter and who are committed to implement everything to ensure the safety of their stay. This charter includes health commitments and protocols to follow in the context of the COVID-19 crisis.

More information about this label, click here.

Your cancellation conditions for summer 2021:

Cancellation without charge, without maximum delay, due to restrictive measures implemented by the French government (confinement, radius of 100km, department closed to stays, etc.) due to the Covid-19 health crisis.

Cancellation for any other reason: Up to 30 days before your date of arrival: 0% of the total amount of the stay
From 30 to 21 days before your date of arrival: 25% of the total amount of the stay
From 20 to 8 days before your date of arrival: 50% of the total amount of the stay
From 7 to 2 days before your date of arrival: 75% of the total amount of the stay
Less than 48 hours before your arrival date: 1100% of the total amount of the stay

Our reservation service also offers a cancellation insurance (3% of the amount of your stay), it will allow you to claim a total refund in case of cancellation regardless of the date and the reason. See guarantees.